Private Group Hot Air Balloon and Guided Pamukkale Tour

Please fill out the booking request form. Our team will get back to you within 4 hours. The tour will be confirmed by the Moonstar Tour sales department at the reception of the online booking or online payment. Please provide always all the correct information for easy processing.

One thing that sets us apart from other tour operators is that we’ve built our own packages and tours. Many agencies force you to deal with multiple people during the booking and holiday process, which makes it impersonal. Moonstar Tour Team will deal with you from beginning to end.
At Moonstartour, we strive to earn repeat business from you! From our travelers, we love that they recommend us to their friends and family. All referrals are extremely valuable to us and we know that we have to work diligently to deserve them.

For Direct Customers
There are so many adventures waiting for you, by reservation, 30% of the total cost is due once the trip and cost have been approved by both parties. The full amount may also be paid at this time. The remaining balance is due upon arrival/check-in. This applies to any of the seasons and guarantees the trip.

For Travel Agencies
Moonstar Tour requires full payment of the tour at the time of reservation once the trip and cost have been approved by both Moonstar Tour and the Travel Agency. This applies to any of the seasons and guarantees the blocking of the trip.

The deadline for canceling a reservation is as follows:
If payment is made and the customer, due to outside circumstances, cannot make the trip, the reservation can be postponed, without penalty charges, and can be rescheduled at a later date. No changes can be made to the original reservation upon rescheduling.
Deadlines for cancellation with a refund: One (1) week prior to the date of your tour
Last Minute Cancelations
Full payments or deposits will not be reimbursed for last-minute cancellations by either direct customers or travel agencies.
No Show
In the event of a No-Show by either a Direct Customer or Travel Agency, no refund shall be given.
In case of fortuitous events or Acts of God, management will assess the situation and decide upon a course of action. If a reimbursement or discount is agreed upon, the amount will return within the time specified by management. The Direct Customer or Travel Agency is responsible for all/any bank charge that may apply to the transaction.

Reservations will be guaranteed within the down payment for Direct Customers or full payment for Travel Agencies. We accept electronic money transfers, bank deposits, and all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Payment can be made by sending a scanned copy or clear photo of the deposit slip to [email protected] / [email protected] or WhatsApp at +905496426422 along with the following information:
Company Name or Individual holder of the reservation
Names of those in party
NIT or identity card
City of issue of the document
Residence address
Telephone number
E-mail

After verifying the information, our sales staff will book the reservation.
For reservations during High Season, fifteen (15) business days are required to allow for payment processing after the final quote is agreed upon.
For reservations during the Low Season, five (5) business days are required to allow for payment processing after the final quote is agreed upon.
All confirmed reservations with our office, for both Travel Agencies and Direct Customers, will be sent an e-mail containing the trip description, the total cost with the down payment reflected, and a copy of our company policy in regards to cancellation, no show, date changes, etc.

The process for refunding a deposit is as follows:
In the event of a refund, the Direct Customer or Travel Agency is responsible for covering any bank charges. 10% of the total payment will be withheld to cover this cost.
The Customer or Travel Agency must submit a written request for a refund along with the reason(s) for the reservation cancellation. Please specify the account number to which the money shall be refunded and the name under which the reservation was made.
Please allow 5 to 8 business days to process the refund request.
If the cancellation of the reserve corresponds to an event, it will be done according to the specifications and conditions agreed by both parties in the contract.

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