Who we are
Our website address is: https://moonstartour.com.
Özzencir Turizm Seyahat Acentasi
Atatürk Cd. 20-B, 20260 Pamukkale/Denizli
+90 549 642 64 22
sales@moonstartour.com
What personal data do we collect and why do we collect it?
Introduction
With this Privacy Policy we inform you about the processing of your personal data and the data protection claims and rights you are entitled to pursuant to Article 13 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive (GDPR):
To start with an important fact: We shall never sell your email address to 3rd parties – period. We will only share your details with 3rd parties that you expressly consent to be shared with. We take your right to privacy seriously and want you to feel comfortable using our platform (website, apps, and other digital services). This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents, or within our control. Please take time to read our Terms and Conditions
1. Processing of Data
Your data is processed by Özzencir Turizm Seyahat, Licence No 2942 having registered office at Atatürk Cd. 20-B, 20260 Pamukkale/Denizli Turkey. The data protection officer at Moonstar Tour -Özzencir Turizm Seyahat Mr Muhammet Barlas and you can contact him via email using sales@moonstartour.com
Moonstar Tour – Özzencir Turizm Seyahat processes the personal data that we receive from you as part of our business relationship. The information and data concerning you are necessary for the management of your order / your booking and additional services.
Personal data includes your personal details (e.g. name, address, contact details, nationality). In addition, this may include order/booking data (e.g. payment orders), data from the fulfillment of our contractual obligation (e.g. insurance details), advertising and documentation data (e.g. browser records), register data, image and sound data (e.g. telephone recordings), information from your electronic communication with us (e.g. cookies) as well as data for compliance with legal requirements.
Please take note that your user name, e-mail address, or other submissions that you make on this site may contain your real name or other personally identifiable information and, as a result, may appear on this site. Like many platforms, we may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. Information about how advertising may be served on this site (if at all) is set forth below. They are fully compliant and to transfer information between Moonstar Tour – Özzencir Turizm and financial institutions, we use a 4096-bit SSL certificate. In layman’s terms this means when you save or update your credit card details on our network, these details are being securely stored within, fully secure vaults to ensure your information cannot be used by malicious 3rd parties.
Moonstar tour – Özzencir Turizm and its employees are unable to view your cardholder information. You may add, update or delete your credit card information whenever you like.
2. Use of Data, Purposes, and Legal Basis of the Data Processing
We process your personal data in accordance with the Data Protection Act for the purposes and on the legal basis as outlined below:
Given consent pursuant to these regulations a) GDPR if you have granted us consent to process your personal data. Any consent given may be revoked at any time with future effect. Fulfillment of contractual obligations pursuant to relevant item 1 b) GDRP, as the processing of
your personal data is carried out for the order management / your booking and the execution of your orders and all activities required for the operation and management of a tour broker.
Fulfillment of legal obligations pursuant to relevant item c) GDPR, as the processing of personal data may be necessary for the purpose of fulfilling legal obligations according to the Federal Fiscal Act and the Commercial Code.
For the protection of legitimate interests pursuant to these regulations 1 f) GDPR, as if necessary, within the framework of balancing interests of us or a third party, data may be processed, by us or by a third party, beyond the actual fulfillment of the contract, in order to safeguard legitimate
interests (provided that you have not objected to the use of your data as per GDPR) e.g.
direct customer approach procedures and review and optimization of needs analysis, advertising or market and opinion research, telephone records (e.g. customer support, complaints);
consultation of and data exchange with credit agencies for the identification of default risks;
measures for business management and development of services and products;
measures for protecting employees, customers, and property;
measures for prosecution.
We may use Data to customize and improve your user experience on this site and to contact you. We will make efforts so that your Data will not be provided to third parties unless:
(i) provided for otherwise in this Privacy Policy;
(ii) we obtain your consent, such as when you choose to opt in or opt-out to the sharing of Data;
(iii) a service provided on our site requires the interaction with or is provided by a third party, by way of example an Application Service Provider; (iv) pursuant to legal process or law enforcement;
(v) we find that your use of this site violates our this Policy, terms, and conditions other usage guidelines, or as deemed reasonably necessary by us to protect our legal rights and/or property;
(vi) or (vi) this site is purchased by a third party whereby that third party will be able to use the Data in the same manner as we can as set forth in this Policy. In the event you choose to use links that appear on our site to visit other platforms, you are advised to read the privacy policies that appear on those sites.
3. Recipients of Data
We will transfer your data to the tour operator who will carry out the tour you booked.
Your data may therefore be transferred to a party located outside of the EU (a “third country”) if the tour operator you chose resides in a third country and/or the tour takes place in a third country.
We do not guarantee that the scale of data protection in a third country reaches the same level of protection as within the EU. By choosing a tour operator in a third country / a tour that takes place in a third country you are aware of the fact that the transfer of personal data to a third country is necessary for the performance of the contract between you and Moonstar Tour. and/or the implementation of pre-contractual measures taken at your request b) GDPR, and/or necessary for the conclusion or performance of a contract concluded in your interest between TravelShop Turkey and the tour operator c) GDPR.
We share personal data with advertising partners, including your email address, as part of the marketing of our services through third parties (to ensure that relevant advertisements are shown to the right audience). We strive to only share email addresses in hashed form to enable the matching of your email address with an existing customer database so that your email address cannot be used for other purposes.
4. Data Storage Periods
Moonstar Tour – Özzencir Turizm processes your personal data for the duration of the entire business relationship (from the initiation, and performance until the termination of the contract) and furthermore according to the legal safe-keeping and documentation obligations, which result from the Commercial Code and the Fiscal Act. The statutory limitation periods – in some cases up to 30 years – according to the General Civil Code, must be taken into consideration for the data storage period.
5. Protection Rights
According to very same regulations, you have the right to obtain information regarding your data or to limit its processing or correct, or delete it, the right of objection against the processing, and the right to data portability.
Furthermore, you have the right to revoke any consent given at any time with future effect.
As far as the data processing is legitimated by the relevant articles f) GDPR you have the right to object to the use of your data pursuant to the acts given.
You can exercise these rights by sending an email to the following address sales@moonstartour.com or by telephone using one of the numbers provided on our main or contact page.
Complaints can be sent to the Data Protection Authority directly.
6. Cookies
Like many platforms, we set and use cookies to enhance your user experience, such as retaining your personal settings. Advertisements may appear on our platform and if so, may set and access cookies on your computer and is subject to the privacy policy of those parties providing the advertisement.
7. Children
We do not allow persons who are ages eighteen or younger to become members of this site.
8. Editing or Deleting Your Account Information
We provide you with the ability to edit the information in your account by signing into your account. You may request deletion of your user account by contacting us. Content or other data that you may have provided to us and that is not contained within your user account, such as posts that may appear within our forums, may continue to remain on our site at our discretion even though your user account is deleted. Please see our terms and conditions
9. Changes to this Privacy Policy
We may make changes to this Policy from time to time without notification.
10. NO GUARANTEES
While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in the disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.
11. Contact Information
If you have any questions about this Policy or our platform, please feel free to contact us.
TERMS AND CONDITIONS
About User Information
www.moonstartour.com has sections where users fill out requests and bookings. Individuals have no right to use; bad language, threats, provoking, illegal content, or disturbing sentences and harm other people’s lawful and personal rights, not to mention selling/promoting services and products, using as a sample to make commercials, and similar trade activities. These forms can not be copied or reproduced.
Rights and Responsibilities
The content of www.moonstartour.com is monitored and updated regularly. But the site and the owner. may not be held responsible for pricing and content mistakes and may make changes and renewals at its own discretion. www.moonstartour.com and the owner Özzencitr Turizm Seyahat Ltd. Şti. are not liable for any bookings, sales, or misinformation for such circumstances.
All of the bookings and excursions made through Mares Travel are subject to the Rules of Turkish Travel Agencies (Law no: 1618) and The Consumer Protection Law (Law no; 4077) that have recently been amended on major terms to abide by the European Union Consumer Rights Legislation.
Payment:
Payments are received through credit cards (Visa and Master Cards) free of credit card charges. All prices are inclusive of VAT.
The “Billing Firm” that appears on your bank statement is “Özzencir Turizm Seyahat “
Alterations to an excursion or other activity:
We make the best possible arrangements to arrange excursions/activities as depicted on our website. However, Moonstar Tour – Özzencir Turizm is not responsible for all the details mentioned there. We reserve the right to alter or cancel all or any part of any excursion/activity mentioned therein without any prior notification.
Refund for cancellations made by us:
If an excursion/activity stands canceled for any reason from our side, we will refund you the price we have received for that particular excursion/activity and nothing more than that. Customers under the influence of alcohol/drugs can have no claim of insurance or refunds for any kind of incident.
Cancellations made by you:
– For cancellations made by you, prior to 3 days of the excursion date will be refunded in full.
– For cancellations made between 3 to 1 day of the excursion date, half the payment is refunded.
– Unfortunately, no refund is available for cancellations made within the same day prior to the excursion date.
Alterations for bookings by you:
You need to inform us at least 2 days beforehand to alter an already reserved excursion date/time or even switch it with another excursion. We don’t charge any fee for altering your reservation.
Passports:
You are requested to bring your passports along with you on the day of departure if you have booked an excursion to Rhodes from Marmaris. All other tours with us can be made without passports.
Visas:
None of the EU citizens need a VISA for traveling to, Greece. And, no Visa charge is applicable on your return to Turkey
Complaints:
If you have an issue or dispute with an Excursion, please send us an e-mail at sales@moonstartour.com or call the excursions manager: +90 549 642 64 22. We will do our best within our capacity to resolve your complaint.
Any claim or dispute that cannot be solved cordially shall be resolved as per the laws of the governing country in which the Excursion or Activity took place. By booking an Excursion or Activity you agree to submit any such case/s to this jurisdiction. By making your reservations from this website you accept all these terms and conditions.