About User Information

www.moonstartour.com has sections where users fill out requests and bookings. Individuals have no right to use; bad language, threats, provoking, illegal content, or disturbing sentences and harm other people’s lawful and personal rights, not to mention selling/promoting services and products, using as a sample to make commercials, and similar trade activities. These forms can not be copied or reproduced.

Rights and Responsibilities

The content of www.moonstartour.com is monitored and updated regularly. But the site and the owner. may not be held responsible for pricing and content mistakes and may make changes and renewals at its own discretion. www.moonstartour.com and the owner Özzencitr Turizm Seyahat Ltd. Şti. are not liable for any bookings, sales, or misinformation for such circumstances.

All of the bookings and excursions made through Mares Travel are subject to the Rules of Turkish Travel Agencies (Law no: 1618) and The Consumer Protection Law (Law no; 4077) that have recently been amended on major terms to abide by the European Union Consumer Rights Legislation.

Payments are received through credit cards (Visa and Master Cards) free of credit card charges. All prices are inclusive of VAT.
The “Billing Firm” that appears on your bank statement is “Özzencir Turizm Seyahat “

Alterations to an excursion or other activity:
We make the best possible arrangements to arrange excursions/activities as depicted on our website. However, Moonstar Tour – Özzencir Turizm is not responsible for all the details mentioned there. We reserve the right to alter or cancel all or any part of any excursion/activity mentioned therein without any prior notification.

Refund for cancellations made by us:
If an excursion/activity stands canceled for any reason from our side, we will refund you the price we have received for that particular excursion/activity and nothing more than that. Customers under the influence of alcohol/drugs can have no claim of insurance or refunds for any kind of incident.

Cancellations made by you:

– For cancellations made by you, prior to 3 days of the excursion date will be refunded in full.
– For cancellations made between 3 to 1 day of the excursion date, half the payment is refunded.
– Unfortunately, no refund is available for cancellations made within the same day prior to the excursion date.

Alterations for bookings by you:
You need to inform us at least 2 days beforehand to alter an already reserved excursion date/time or even switch it with another excursion. We don’t charge any fee for altering your reservation.

You are requested to bring your passports along with you on the day of departure if you have booked an excursion to Rhodes from Marmaris. All other tours with us can be made without passports.

None of the EU citizens need a VISA for traveling to, Greece. And, no Visa charge is applicable on your return to Turkey

If you have an issue or dispute with an Excursion, please send us an e-mail at [email protected] or call the excursions manager: +90 549 642 64 22. We will do our best within our capacity to resolve your complaint.

Any claim or dispute that cannot be solved cordially shall be resolved as per the laws of the governing country in which the Excursion or Activity took place. By booking an Excursion or Activity you agree to submit any such case/s to this jurisdiction. By making your reservations from this website you accept all these terms and conditions.